Author: strategisadmin

Large Corporations & Social Media: A Great Consumer Patrol Tool or Intrusive to Consumer Generated Content?

There are many editors as well as bloggers out there who are not ready to extended their welcome to large corporations entering Social MediaLand. However, there must be someone who plays devil’s advocate. Take a look at this post on how Big Brand Social Media may be beneficial for consumers. According to Tom Smith, it can be used as a clear communication channel for consumers who cry out for transparency.

http://mashable.com/2009/03/08/big-brand-benefits/

What Is Web 2.0

[youtube=http://www.youtube.com/watch?v=nsa5ZTRJQ5w]Let’s try to make it clear and simple. Most of all let’s all get on the same page. Check out this great video.

Rant.

It’s aggravating to me the overload of books being written about how-to social media. Just like when search marketing became the next big thing, there were a ton of books and articles popping up, telling everyone how important search.  Of course, I’m not talking about all books and articles on the subject. The offenders know who they are. They are the ones that put a lot of effort into making the subject seem extraordinarily more complicated than it actually is, hoping to make money by alienating the folks that can benefit most from it. Doesn’t this attack the very reason why search marketing was created? Doesn’t this defeat the essence of what social media is?

Then I wonder about those who buy the books. Does someone really need a book to tell them how to make use of social media? Does that defeat the purpose of social media? And to that person that needs a book to build a Facebook page – what are you going to do with it? Should you even have a Facebook page, or a blog, or a Twitter account? In order to grow their business they think they need to buy a book to learn how to cheat the social media system.

They are causing social media to lose integrity.

In addition to spam emails and spam bloggers, we now have spam twitters and spam Facebook friends to look out for. And, in addition to that, we have overzealous, shilling social media “entrepreneurs” clogging up our linked-in groups.

True story: We actually had a client come to us last year to take over their public relations needs because the agency they were using was posting their social media press releases to spam websites and then they sent it to them as a clipping!

 In an effort to make-more-money-faster and do-more-with-less are we must be aware that we might be contributing to an online world of inappropriate, uncessary content and general social media douchebagginess.

Um Hello?

So I (Adam) went to get my hair cut last night. I checked in and the receptionist, who was no Pam Beesly, told me to “Have a sit over there.” I went “over there” and there were four people (3 women and 1 guy) already having a “sit”. As I walked over I noticed that they all were doing the same thing – four heads buried down using their iPhone/Blackberry/PDAs – probably catching up on email, work, the latest from Perez or something about the new stimulus plan or Octomom.

What else struck me was that not one of them looked up as I sat down. I could have been George Clooney (although everyone knows I’m better looking than he is) and I don’t think it would have mattered.   

Why am I talking about this?

Because you never know who you might meet.

And what is wrong with old-fashioned networking?

And I don’t even want to think about what this says about us as a culture . . .

Even with everyone complaining about how business is slow and new business is tough, I saw this as a great setting for meeting new people.

This is what went through my head –

What if one of them worked for a printing company? Our agency is always looking for a good printer to partner with (unfortunately what many printers have in skills and technology they lack in customer service) If we got talking they may have gotten an appointment to meet with our agency.

What if one of them was looking for a George Clooney look-a-like for a new you tube video about super-attractive people. They would have missed out on a fantastic and inexpensive opportunity.

What I did since no one would give me the time of day – I talked with the receptionist. We talked about the weather of all things. I found out that she vacations in my hometown in the summer. We started playing the name game and the next thing I know – Not-Beesly knows a person I have been trying to get an appointment with. BOOM. Connection made – a possible client – just because I said hello.

Photo credit, Matalyn

Throwing Sheep in the Boardroom

Interested about hearing the effects of social networking? I was watching the news and Soumitra Dutta was discussing his book co-authored with Matthew Fraser titled “Throwing Sheep in the Boardroom.” This book describes how the Web 2.0 revolution is transforming  life, work, and the world. It assesses the  impact of Web 2.0 sites on social interaction as well as consumer behavior. Much like I often proclaim, Soumitra mentioned how social networking tools are a useful way of gaining customer loyalty by providing open channels of communication.

So if you love social media and love reading..pick it up

http://www.throwingsheep.com/index.php

Facebook Update / Makeover

In order to keep up with new technologies and competition you must always improve. This time it was  Facebook had to do some upgrading. This is a brilliant move on their part, since people are always looking for different, better ways to communitcate. You can find out more here. Let me know what you think.


Twitter Etiquette In Congress

As many of you may know Congress has caught hold of the twitter bug. This has led to the debate as to wether it’s appropriate to text during a Presidential State of the Union Address as Rep. Joe Barton of Texas did when he twittered the start of the Aggie’s basketball game. Well personally I think it was a bone headed move. Look, the general argument for its use by proponents like Rep. John Culbertson (coincidentally) of Texas, is that it helps to stay directly connected with their constituents regarding IMPORTANT issues.  (Note the word important). Hence, Barton’s and many other elected officials behavior was quite frankly, rude. Someone needs to let these folks know that using technology does not exempt a person from using manners and good judgement. After all isn’t that why we elect them?

I would hope that Congress would actually be interested in what the President has to say.  Especially during these turbulent times.   Unfortunatelty, too many elected official showed they have the attention spans of pre-schoolers.  Hey, maybe we should elect some real pre-schoolers.  After all, they’d be cuter!

Branding – Why And How

I’ve always been amazed by how the pendulum of time pulls things in and out of fashion – how things that were once widely accepted as good an important, are suddenly shelved, only to become front and center again a few years later.

I’m not talking about hem-lines or designer shoes. I’m talking about branding.

How and when branding is embraced, or put on the back burner, seems to have followed economic cycles. In good times, many companies feel confident and have invested more willingly in brand development. During economic downturns, many reduce the marketing communications budgets, and what’s left is generally allocated to activities that produce tangible, short-term results.

Does this make sense?

Well, yes and no. Regardless of economic climate, you strive to reach your marketing objectives. But, what is it that captures and holds consumers? There are hundreds of theories. There’s also an undeniable truth that many marketers tend to overlook – most product categories have matured to a point where they’ve reached commodity status. Certainly, every brand or marketing manager wants to think that their company or product is different and special when, in fact, they’re not. Off the top of my head, I’d be hard pressed to identify a single category where there are genuine, demonstrable differences in product performance from one brand to the next. So, as brands find it difficult to separate themselves from their competitors based on what they actually “do” for the user, they can certainly differentiate themselves on the basis of how users “feel” about them. This is often the tie-breaker.

Think about it –
Nike vs. Reebok.
Bank of America vs. Citibank.
Coke vs. Pepsi.
Kellogg’s vs. Post.
Apple vs IBM (PC)
American Express Card vs. Mastercard.
Mercedes vs. BMW.
Chevy vs. Ford.
Hilton vs. Marriott.

The list goes on and on, and even extends to smaller players.

Do any of them really perform that differently or produce a dramatically different end result? Or do we just have different perceptions about what they stand for?

There’s no question that all of these companies have generated huge levels of “brand awareness” through the hundreds of millions of dollars they’ve spent in various media over the years. But their “brand perception” – the element that separated one from the other was carefully determined, and meticulously managed over time. Building a “desired brand perception” with your audience is what ultimately leads to an Emotional Connection and a long-term relationship between brand and user.

Doing this takes time, corporate soul-searching, but is ultimately well worth the trouble. Here are a few fundamentals to get you started.

First, forget about “we.” Start by thinking about “you.”

Clients spend a lot of time, money and energy building their businesses. It stands to reason that they are proud of what they’ve accomplished. They passionately believe in what they have to offer want to convey this with “ We have…We’ve done…

We believe…We this…We that…” Forget about “We,” and start thinking about “You,” the customer. People care about themselves first, and what “Weve” got or done is meaningless until it is relevant to “Your” audience and solves a genuine problem. So, focus first on your customer. Know them as well, or better, than you know yourself. What’s their hot-button? If you’re not sure, find out by doing some research. Sounds pretty basic, but you’d be surprised how often we have to remind clients about this reality.

Now it’s your turn. How are you different?

If your product or service is truly one of a kind, your job is a lot easier. But, in the absence of a genuine, demonstrable product difference, go to the core of your organization and try to find something that’s different about you. It might be in your mission statement, or maybe it’s imbedded in your corporate culture or values. Perhaps it’s a belief or philosophy that you hold about your product, your industry, or your customer – it can be many things. Then try to articulate this in a simple sentence that states your “position” in a clear, conversational, understandable, and accessible way. Don’t make it florid, lofty or pompous. Make absolutely sure that it separates you, that it has inherent longevity, and that it contains certain “truths” to protect it from obsolescence. Remember, this will be the foundation of what you say about yourself, and what makes you different.

How do you want to be perceived?

Once you’ve determined exactly what you intend to stand for, you can begin to move outward. Imagine that your company is a person, and then try to describe that person in great detail. Delve deeply into the “person’s” life-style, life-habits, using both demographic and psychographic factors like gender, educational level, purchase habits, place of residence, hobbies, style of dress, etc. Suddenly, a picture emerges. Do you like this picture (person)? Is it you? If it is, it will become your “brand personality” and guide the style, tone and manner of every vehicle you use to present yourself to customers and prospects.

Does anybody care?

This step is a reality check, based on the irrefutable fact that self-interest is the single greatest motivator. Ask yourself, does your brand position and brand perception connect with your customers’ and prospects’ needs, habits and beliefs? Are you connecting with them on both a rational and emotional level? Do you represent a long term solution to what they (not you) are looking for? And, will the manner in which you’re presenting yourself make them want to build a long lasting relationship with you? Most importantly, don’t assume you’re right. Prove it. Do some testing – some focus groups. Run it by your current customers and prospective customers and see if it resonates with them. If you don’t do this, you may waste a ton of money and discover that you need to start over.

Make it religion

Now that you’re convinced that your brand position and brand personality are truly distinctive and relevant, they must become your corporate DNA. This means that senior management must fully embrace it, and go officially on record as doing so by making sure it filters down throughout the organization.Your brand must be reflected in the way your establishment looks (vehicles, if there are any), and the way your people conduct themselves both internally and externally. Adherence to the principles of the brand should even become a part of HR policy and be reflected in employee performance reviews.

Make everything consistent

Every conceivable way your company makes contact with the public should be done with almost mindless consistency. This is especially true in the beginning when you first launch the brand. This means things like stationery, corporate graphics and signage, store design and point of purchase materials, advertising, website, literature, promotion, even PR – everything should reflect and advance the brand. Doing this creates a “multiplier effect” that will speed brand awareness, the desired perception, and maximize your marketing communications budget.

Make it last

Of all branding fundamentals, this is the most frequently violated, the most disruptive, and becomes very expensive. Even though there will be occasional temptation, if you have taken then long view and done so with diligence, stick with it. If the marketplace changes, see if you can “evolve” the brand to the new environment. If new managers arrive, do not allow them to practice “not invented here.” It will cause the brand to lose momentum. Whatever equity you have built will evaporate, and there will be confusion as to who you really are. Remember, the brands we all admire, and can quickly name, are probably the ones that have been with us for a long time.

At the moment, we’re hearing a lot of talk about a recession. As I mentioned in the beginning, this has historically been the time when many marketers shelve brand building activities. My suggestion? Don’t do it. Never stop protecting and building your brand because it’s the most important marketing tool you have. In fact, this could be a great time to stand apart while everyone else hides under a rock. And when times improve, and everyone comes back out into the open, you’ll be ahead of the game because people got to know who you are, and how you fill a need in their lives.

Klaus Gensheimer

Celebrities Twitter – now I want to too!

celebrities twitter.*

Famous twitterers John Mayer, Ashton Kutcher, Rainn Wilson . . .

This makes Twitter even cooler.

Now we want to tweet so we can we awesome too. . .

@pmaloney @acupples @girish @kbraga @strategisadv

*Yes, this article is just a superfluous plug for our twitter feeds.

Making Nice During Social Media Conflict…

You mean to tell me that not everyone online is going to agree with all my views posted all over Social Media Land? In case of opposition on your blog or twitter, don’t get too out of hand-your next step can either make or break your reputation. There are some easy ways to make nice during a social media conflict, take these tips from Sharlyn Lauby:

http://mashable.com/2009/02/22/social-media-conflict/

All social medialites should keep in mind-Regardless of our differences, it is important to remember that one similarity that holds us all together is that we are all passionate about what we talk about!